Hyatt Regency Dubai Creek Heights Dubai Healthcare City
Market24
100 ft
20th St Hyatt Regency Dubai Creek Heights
The Lobby Lounge
100 ft
20th Street Hyatt Regency Dubai Creek Heights
Rolling Cones
100 ft
Hyatt Regency Dubai Creek Heights
Burger Rebel
2100 ft
Umm Hurair Umm Hurair Rd
Urban Diner Cafe
2500 ft
Shop 2
Medzo
3200 ft
Pyramids Wafi Oud Metha District
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Great location
Friendly staff
Strange smell
Limited dining options
7.0/10
Very good
Rooms
7.5
Location
7.2
Service
7.1
Dining
6.4
Guest reviews
7.0/10
based on 30 review
8.5
8.5/10based on 8765 review
Chris
United Kingdom,
April
2024
7.0/10
My stay at the hotel was really nice overall. The rooms were perfectly nice, big, and comfy. The staff was professional and friendly, which made the experience enjoyable. However, I was disappointed that breakfast was not included as it usually is in many hotels. The pictures on the booking site didn't match entirely with the actual rooms when we booked.
Rooms
8.0
I found the rooms to be really big and comfy.
Service
7.0
The service was excellent. The PR manager even gave my daughter a welcoming gift, and all the staff members were courteous, helpful, and always had a smile on their faces. The only downside was that they seemed reluctant to address any complaints and made it hard to contact room service.
Location
7.0
The location of the hotel was good as it was slightly away from the busy downtown area but still conveniently close. Taxis were readily available whenever I needed them. However, there wasn't much to do in the immediate vicinity, and the area could use some refreshing.
Dining
6.0
The dining experience wasn't great, especially with the long lines and crowds. It seemed to cater more to Indian guests, but the variety of food options was wide.
Facilities
7.0
The hotel had various facilities like room service, car hire, dry cleaning, and more. However, there were some discrepancies between what was advertised versus the actual experience.
Andrew
United Kingdom,
April
2024
8.0/10
The hotel is ideally located next to Grand Hyatt, making it a perfect place to stay. The rooms are spacious and cozy, but there was a slight issue with a noticeable strange smell. The service was exceptional, with friendly and polite staff, ensuring a courteous and clean property. The location is fantastic, close to the airport and key areas like Business Bay, offering a great view and easy access to Dubai healthcare city metro station. The dining experience, while generally good, could benefit from more menu varieties. Overall, a great stay with a few minor issues to consider.
Rooms
7.0
The rooms are spacious and cozy, with a slight strange smell present.
Service
9.0
The staff was very friendly and provided excellent service.
Location
9.0
The location is superb, near key areas and with easy access to transportation options.
Dining
7.0
The dining experience is good but could offer more menu varieties.
Facilities
8.0
The hotel offers a range of facilities to enhance the stay.
Great location
Strange smell
Robert
United Kingdom,
April
2024
7.4/10
My stay at the hotel was quite pleasant overall. The rooms were spacious and comfortable, and the staff members were very nice and helpful. However, the dining experience could have been better with more variety in breakfast options. The location was convenient with easy access to major attractions but a bit far from the center. The facilities were good, but some minor improvements could enhance the overall experience.
Rooms
8.0
The rooms were a good size and very comfortable, ready for occupancy from 2 pm onwards.
Service
7.0
The staff provided excellent service overall, although it took some time to address certain issues.
Location
9.0
The hotel's location was great with nearby walking areas, easy accessibility to major attractions, and assistance from the friendly staff.
Dining
6.0
The dining options were somewhat limited, especially for breakfast, but the service managed well even during peak hours.
Facilities
7.0
The hotel facilities were decent, catering to various needs of the guests.
Dave
United States of America,
March
2024
8.2/10
The hotel has spacious and clean rooms with very comfy beds, although the service is lacking. The location is good, near a metro station and a dolphin show, but a bit isolated in the healthcare section. The dining experience was mainly positive, with a standout 5-star breakfast. Facilities are excellent, except the absence of a kitchen or a washer and dryer machine.
Rooms
8.0
The rooms are big, clean, and quite comfortable with a comfy bed.
Service
9.0
The staff, especially Mr Hassan Shah, was very helpful and polite.
Location
7.0
The hotel is conveniently located near a metro station and a dolphin show, offering easy access to transport.
Dining
9.0
The dining experience was fantastic, offering a great quality and variety of food, especially at the Regency Lounge.
Facilities
8.0
The facilities were excellent, with a nice pool and other amenities available.
Reginald
United Kingdom,
February
2024
7.4/10
The hotel rooms were spacious with mirrors all around, providing a nice touch and great service. The staff, especially Pradeep, offered exceptional customer service, making us feel special during our stay. The hotel's proximity to Wafi Mall, the Metro, and a children's park adds to its appeal, but the small room and breakfast could use some improvement.
Rooms
8.0
The spacious rooms with mirrors all around added a nice touch to the stay.
Service
9.0
The staff, including Pradeep, were friendly and provided great service.
Location
7.0
The hotel's location near Wafi Mall, the Metro, and a children's park is convenient for guests.
Dining
5.0
The dining experience was below expectations, especially at breakfast.
Facilities
8.0
The hotel offers a variety of facilities and services to enhance the stay.
great service
small room
Colin
United Kingdom,
February
2024
6.6/10
Upon arrival, the hotel wasn't ready, and there was a bit of a delay, but the room had a good view of the river and airport. The bathrooms were nice, and the housekeeping provided plenty of complimentary water bottles, which I truly appreciated. The bed was excellent, and the wifi worked well, making it a good value for money.
Rooms
8.0
The rooms had a good view of the river and airport, and the bathrooms were nice. Housekeeping went above and beyond by leaving many free water bottles, which was a nice touch.
Service
6.0
The service, especially at reception, was very decent. However, there were instances where it was unhelpful and came off as rude and patronizing, particularly with 'Malik'.
Location
7.0
The location was fine for a short stay, with a short and relatively cheap road from the airport making it convenient. However, it was a bit far from my place of assignment.
Dining
5.0
The dining experience could have been improved, as it fell short of a 5-star hotel standard and my expectations. The options seemed limited.
Facilities
7.0
The facilities were satisfactory overall, with room for improvement to match the level of the hotel's pricing.
comfortable rooms
unprofessional service
Albert
United Kingdom,
January
2024
7.6/10
My stay at the hotel was excellent overall. The suite we stayed in was very nice, making my family happy, but there were some availability issues with the rooms. The service staff, especially Mr Ali Alhammadi, Mr Igor Chilovsky, and Ms. Meryllin, were fantastic, although they seemed overworked at times. The location was great with spacious rooms and delicious food, but some noise and lack of certain TV channels were a downside. The dining experience had some issues but was definitely worth it for the Executive Lounge. The facilities were satisfactory.
Rooms
8.0
The suite we stayed in was very nice and made my family happy.
Service
9.0
The service staff, especially Mr Ali Alhammadi, Mr Igor Chilovsky, and Ms. Meryllin, were great. They were professional and provided excellent service.
Location
7.0
The location was great with spacious rooms and delicious food, but some noise and lack of certain TV channels were a downside.
Dining
7.0
The dining experience had some issues but was definitely worth it for the Executive Lounge.
Facilities
7.0
The facilities were satisfactory.
Thomas
United States of America,
January
2024
6.6/10
I stayed at the hotel and had a mixed experience. The rooms, although spacious and clean, felt a bit stuffy at times. The customer service was top-notch, with fast procedures, but a few staff members seemed rude. The location was convenient but had some drawbacks due to taxi costs. The dining options were average, not meeting the expected standard. The facilities were sufficient but could use some enhancements.
Rooms
7.0
My room was very spacious and clean but felt a bit stuffy; it could use better ventilation.
Service
8.0
I encountered the best customer service during my stay, with fast procedures, but some staff members were rude.
Location
6.0
The hotel's location was convenient, but taxi costs added up; it was not ideal for budget-conscious travelers.
Dining
5.0
The dining experience was below par; the breakfast variety was limited compared to other hotels.
Facilities
7.0
The facilities were decent, but there is room for improvement to enhance the overall guest experience.
spacious rooms
room ventilation
Hilda
United Kingdom,
December
2023
5.6/10
My stay at the hotel was a mixed experience. The rooms, though smaller than expected, offered a nice view of the creek and were kept clean daily. However, the service was lacking with slow check-in, unprepared room, and some arrogant staff members. The location was convenient with easy access to major areas but had its hiccups with delays and transportation. The dining experience, while having delicious food, faced issues with variety and lighting. Overall, a stay with both positive and negative aspects.
Rooms
7.0
Despite being smaller than anticipated, I enjoyed the wide creek view and the daily cleanliness.
Service
5.0
The service was disappointing, with slow processes and unfriendly encounters, especially at the breakfast hall.
Location
6.0
The location was convenient, close to major areas and peaceful, but had issues with transportation and delays.
Dining
6.0
The dining experience had delicious food but lacked variety and faced issues with lighting.
Facilities
5.0
Lance
United States of America,
December
2023
7.6/10
I had a wonderful stay at the hotel. The rooms were comfortable and clean, and the staff was friendly. However, the breakfast menu at the Regency Club was repetitive, so we decided to try the Sufra restaurant for more variety. The location was a bit far from the city center, but the hotel had a great service.
Rooms
8.0
The room was comfortable and clean with a nice view and good amenities.
Service
9.0
The service was excellent, the staff were polite and friendly.
Location
7.0
The hotel's location was a bit far from the city center, but it provided a good view between new Dubai and old Dubai.
Dining
6.0
The dining experience was lacking variation, but the signature meats were enjoyable.
Facilities
8.0
The hotel facilities were good and well-maintained.
Andrew
United Kingdom,
November
2023
7.2/10
The hotel offers clean and comfortable rooms, but could improve the dining options. The staff is friendly, and the location is convenient, although slightly short-staffed. The pool area is well-maintained.
Rooms
8.0
The rooms were clean and of good size.
Service
7.0
The staff seemed top of the range and knowledgeable, but somewhat arrogant at times.
Location
7.0
The hotel is very near the metro station but takes about 15 minutes to reach the Dubai Mall area.
Dining
6.0
The dining experience was a mix with super busy times but some delicious snacks. Limited variety for non-Indian food preferences.
Facilities
8.0
A good gym and comfortable room facilities are provided.
Joshua
United Kingdom,
November
2023
7.2/10
The hotel is close to various destinations and has helpful staff. However, the rooms have a cigarette smoke odor and assistance from the front desk for taxis was lacking at times.
Rooms
6.0
The room smelled of cigarette smoke and wasn't entirely ready for three guests.
Service
7.0
Location
7.0
The location is convenient, although the vigilance of staff may seem unwelcoming.
Dining
8.0
Dining options were excellent, offering a variety of choices.
Facilities
8.0
The hotel invests in its facilities, ensuring cleanliness and comfort.
Robert
United Kingdom,
November
2023
7.2/10
My stay at the hotel was overall pleasant. The rooms were fresh initially but had a lingering smell of smoke in the evening, even though I had booked a non-smoking room. The hotel's location, especially for my target destinations, was amazing; however, it was a little out of the way for my meetings. The dining experience was good with exquisite meals, but at times, it felt over the top with excessive food offerings.
Rooms
7.0
My room was supposed to be situated on the 25th floor and above, and despite the smoke smell in the evening, it was very clean, big, and had all necessary amenities.
Service
6.0
The staff were friendly and helpful, but I found them not very attentive at breakfast and occasionally forgetful of our orders. Compared to other 5-star hotels in Dubai, the service could be more polished.
Location
8.0
The hotel's location was amazing for reaching my target destinations, though a bit on the quiet side. However, it was slightly inconvenient for my meetings.
Dining
8.0
The dining experience was lovely with serene surroundings and ever-ready staff. The room service was quick and efficient, but occasionally, the spread felt excessive.
Facilities
The hotel offered typical facilities but nothing extraordinary stood out during my stay.
clean
smoky odor
James
United States of America,
October
2023
6.4/10
The hotel offers a pleasant outlook with rooms overlooking Dubai, although I was disappointed that breakfast was not included in the expensive room rate. I was glad to get the room I booked.
Rooms
7.0
The rooms had a pleasant outlook, offering views of Dubai and were able to get the booked room.
Service
5.0
Initially, the staff seemed pleasant and humble, but encountered some rudeness during car rental arrangements based on nationalities. However, after complaining, the service was deemed useless, arrogant, and not typical of Dubai hospitality.
Location
8.0
The location is good as it is nestled between the airport and the center of Dubai, near a metro station, making it convenient to explore the city. However, there isn't much to do in the immediate area.
Dining
6.0
The dining experience had a wide variety but lacked main courses. It is recommended for couples and families, although there was a lack of warm meats and variety in the daily meals.
Facilities
8.0
The hotel boasts facilities like room service, car hire, dry cleaning, housekeeping, grocery shopping service, shops, laundry, valet parking, welcome drink, and tours/ticket assistance.
Convenient location
Inconsistent service
Jim
United Kingdom,
October
2023
6.6/10
My stay at the hotel offered a mixed experience. The amazing high-level views on level 28 were a highlight, but the limited creek view and issues with room smell and TV functionality were drawbacks. The service was good overall, although there were some inconsistencies with taxi arrangements. The location was convenient for accessing different districts and malls, even though it was a bit far from the city center. The dining experience left something to be desired with limited variety, but the chocolate muffins were a standout. Facilities were satisfactory.
Rooms
7.0
The rooms with amazing high-level views on level 28 were clean and comfortable, but the very limited creek view and issues like room smell and TV functionality affected the overall experience.
Service
7.0
The service was good overall, but there were some inconsistencies with taxi arrangements, mainly with the private taxi service versus standard RTA taxis.
Location
6.0
The hotel's location was convenient for accessing different districts and malls, but it was a bit far from the city center.
Dining
6.0
While the dining options lacked variety, the chocolate muffins were a delicious treat.
Facilities
7.0
The facilities provided were satisfactory, meeting basic needs during the stay.